--- slug: "access-and-logistics" title: "Access & Logistics" business_name: "Simple Movement Inc." template_kind: "custom-new" template_version: "v2" --- # Access & Logistics We’re Simple Movement Inc., an eLearning design and development studio based in Hamilton, Ontario. We build custom eLearning experiences — including custom Learning Management Systems (LMS) — for corporations, academic institutions, and not-for-profits across Canada and the United States. Because every eLearning platform we deliver is custom-built for the client, the way you access your platform depends on the specific LMS or course environment we set up for you. Below are the universal channels and processes that apply across our projects. ## Getting in touch with us ### Email Our main inbox is **learn@simplemovement.ca**. Use this for: - New project enquiries - Ongoing project questions - Technical support requests - General correspondence After you submit a project enquiry form on our website, we follow up with you by email. ### Phone You can reach us by phone at **+1 416-727-8472** or book a call directly: ### Enquiry form To start a new eLearning project, fill out the enquiry form on our website: **https://simplemovement.ca**. The form asks for: - Your first name and last name - Your email address - Your company - Your phone number (optional) - A description of your project and how we can help Once submitted, you’ll see a confirmation message and we will respond by email. ### Social media You can also find and follow us on LinkedIn. ## Starting a project Working with us follows a straightforward path: 1. **Submit an enquiry** — Fill out the form on simplemovement.ca describing your project. 2. **Discovery and planning** — We meet to understand your learners, goals, and constraints, and we put together a plan and package options. 3. **Development and launch** — We design, build, and launch your eLearning platform or courses. We will be in touch with you by email at each step. You do not need any special account to begin — your email is your entry point. ## Accessing your eLearning platform Because every platform we deliver is custom-built, your specific login URL, credentials, and navigation will be unique to your organization. Once your LMS is launched, we provide hands-on training for your administrative staff so they can confidently: - Manage users - Edit content - Generate reports - Handle common troubleshooting tasks If you are an existing client and you need a reminder of your platform’s login URL or how to reach your LMS admin tools, contact us at **learn@simplemovement.ca** or call **+1 416-727-8472** and we’ll point you back to the right place. For details about the LMS itself — such as which platform we recommended for your needs, how it is branded, what reporting features are configured, or how multi-language support is set up — see our **LMS Setup & Customization** information. ## Support channels for clients Once your project is delivered, we offer ongoing support through several channels: - **Email** — learn@simplemovement.ca is the best address for support tickets, change requests, and questions about your live platform. - **Phone** — +1 416-727-8472 for direct conversation. - **Book a meeting directly:** - **Ongoing maintenance plans** — If you want continuous hands-on coverage for your LMS after launch, we offer dedicated technical support and maintenance on weekly, monthly, quarterly, or yearly plans. These plans exist because eLearning platforms need upkeep as browsers, integrations, and content evolve. - **Administrative training** — During handover, we train your staff to handle common day-to-day tasks themselves. If your question is about the broader strategy of your eLearning initiative — planning, scope, stakeholder alignment — that belongs with our **eLearning Strategy & Planning** information rather than here. ## Technical support availability We provide technical support year-round. When you take out a maintenance plan with us, you can choose a response time tier that suits your operation: - **1-hour response time** for the most time-sensitive environments - **12-hour response time** for standard business operations - **24-hour response time** for lower-priority or non-urgent requests Maintenance plans also let you choose how many requests you can have open at once — from a single active request to unlimited simultaneous requests, depending on the plan you select. Plans are billed **weekly, monthly, quarterly, or yearly** so you can match them to your budget cycle. For project-level questions that aren’t covered by a maintenance plan, email us at **learn@simplemovement.ca** and we will route your message to the right person on the team. ## Where we are We are based in **Hamilton, Ontario, Canada**. Our team operates remotely and serves organizations across Canada and the United States. ## A few notes on communication - We respond to enquiry form submissions by email. - We do not currently publish specific phone support hours; the best way to guarantee a quick response is to email us at learn@simplemovement.ca. - For sensitive or time-critical issues with a live platform, mention **“urgent”** in your subject line and we will prioritize accordingly. ## Quick reference - **Email:** learn@simplemovement.ca - **Phone:** +1 416-727-8472 - **Book a call:** - **Website:** simplemovement.ca - **Project enquiries:** use the enquiry form on simplemovement.ca - **Location:** Hamilton, Ontario, Canada - **Technical support:** year-round, with response tiers and maintenance plans available